Frequently Asked Questions

It is really easy. Select the dish or products you'd like to order from the menu, click 'Add To Cart' and proceed to "View Cart" to choose delivery time and date.

Checkout: Enter your exact delivery address, payment method and your phone number. Always make sure that you enter the correct details to help us contact you regarding your order.

Now sit back, relax, and we'll get your food delivered to your doorstep.

Note: You can check out as guest or by creating an account, so that the next time you order from us you don't have to enter the needed details.

Click on the profile icon at the upper right-hand corner of the site and then click 'Register.'

Under create account, enter the needed information and once you're done, click the Register button.

And you're good to go!

You can also create an account directly after placing an order. Your delivery address and the order details will then be saved.

So the next time you order from us, all you have to do is just log-in.

Add to cart->view cart->pick delivery date & preferred time

Our delivery hours is from 10:00 AM to 10:00 PM.

Although it is not compulsory, we are usually experiencing high volume of orders from Thursday to Sunday and we might not be able to cater your same-day orders especially in bulk.

We highly recommend to place your order in advance.

Your order can be modified before it reaches the kitchen.

You can contact the customer support team via call to do so, through Viber: +63 991 890 7960

Note: Once an order is placed and the kitchen starts preparing your food, modification of your order is not allowed.

Please contact us as soon as possible, and we can let the kitchen team know before it starts preparing your order.

Because once the order goes in the process, it can not be changed. Your order is considered sold.

Our dishes are always freshly cooked and we don't pre-cook our dishes.

It may take longer than others depending on the type of dishes, that's why we don't accept rush orders.

However, you can be assured that after you place your order, it is sent immediately to the kitchen. Hence, the preparation and cooking starts without any delay.

The kitchen does everything to process your order as quickly as possible without jeopardizing the quality of the food.

Yet sometimes the kitchen receives a large number of orders all at once. We hope for your patience and kind understanding if there's a delay.

You will receive an SMS or email notification as soon as your order is dispatched and on its way.

Shipping rates are calculated upon checkout depending on your location. Hence, delivery fees vary.

Generally, it takes between 20 minutes to 1 hour time to deliver your order depending on your location.

However, due to long distance, rush hours, bad weather, traffic, road closures/repairs , subdivision/village security check, delivery might take a few extra minutes. You can also track and get notified by our delivery partners, real time.

Yes, in order to provide all customers with a wide range of available dish and to ensure on-time delivery of your meal, we request you to order bulk quantity at least 2 days in advance.

We also offer discount on bulk orders. Just email us: info@busankitchenph.com

We are currently accepting Credit Cards, Debit Cards and Bank Transfers to our BPI and UnionBank accounts.

Also, payment can be made through Coins.ph, GCash, GrabPay, PayMaya, 7-Eleven Payment and PayMongo.

We do not accept Cash on Delivery (COD) transactions as of the moment.

Please be reminded that orders are prepared and cooked all at the same time depending on your chosen delivery date. If we prioritize specific orders, our delivery to other clients will be delayed.

To be fair with everyone, please do not place orders for rush delivery, we can only accommodate orders following the cut off and dispatch times only. We cannot rush food preparation as well as the delivery to avoid any accidents.

Definitely, yes!

For self pick-up orders, kindly message us through Viber: +63 991 890 7960 or 'Chat with us' to place your order.

Your orders can be picked up at B2 L16 Macopa St., Executive Village, Cainta Rizal.

Pin/Waze: Busan Kitchen Kr

We aim to provide our customers with a positive experience.

For any issues with your order(s), please inform us right away. You can send photos and/or videos for faster assistance at info@busankitchenph.com or simply 'Chat with us' here on the site so we can fix it and send the correct order.

We ask for your patience and understanding as we resolve the issue. We have the right to refuse customers with unruly behavior.

We always pack your orders properly.

We also include delivery notes for the riders to take extra care of the package. Once we have handed over your order(s) to the third party courier, we are no longer responsible for any issue(s) associated with the delivery. However, we can assist you to escalate with the respective third party service provider, kindly send us photos and/or video evidence so we can reimburse and take action accordingly.

We ask for your patience and understanding as we resolve the issue. We have the right to refuse customers with unruly behavior.